Complaints Registration
| Sl No | Level | Mobile No | Mail ID | Process to be followed |
|---|---|---|---|---|
| 1 | Officer | 8925975496 | customercare@lakmefinance.com | Customers may communicate their grievance through email referred in this row. If no response is received within 7 days, they may contact the Officer through the above mobile number to know the status of the complaint. If the issue remains unresolved for a further 7 days, the customer may escalate the matter to the next level mentioned in Sl. No. 2. |
| 2 | Manager | 8925975495 | finance@lakmefinance.com | Customers may escalate the issue by writing to the email ID referred in this row seeking resolution. If no satisfactory solution is provided within 7 days, they may contact the Manager through the above mobile number. If the grievance is still not resolved within the next 7 days, the matter may be escalated to the Nodal Officer mentioned in Sl. No. 3. |
| 3 | Nodal Officer | 8925975497 | compliance@lakmefinance.com | Customers may write to the Nodal Officer at the above email ID referred in this row seeking resolution of their grievance. If no satisfactory response is received within 7 days, they may contact the Nodal Officer through the above mobile number. If the complaint still remains unresolved, the customer may approach the Ombudsman under the applicable Ombudsman Scheme. |
